BECOMING A HIGH PERFORMING CUSTOMER SERVICE PROFESSIONAL

TARGET AUDIENCE: Customer Service Staff and Individual employees in auxiliary functions DESCRIPTIONKnowing how to provide effective customer service is one of the fundamental recipes for growing and sustaining businesses or ensuring organizational impact. Good customer service entails delivering quality services and resolving customer/consumer issues in a polite and friendly manner. The way...
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EFFECTIVE BUSINESS WRITING SKILLS

TARGET AUDIENCE: Employees needing to improve their writing ability or refresh their current knowledge DESCRIPTION In the modern business world, having the skill to write clear, concise and professional basic business documents is of great importance. It creates a great impression and differentiates one from the rest. This course is designed to significantly improve individual’s ability to...
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THE NUTS AND BOLTS OF WRITING REPORTS

TARGET AUDIENCE: Managers, Training Officers, Personnel Officers, Supervisors and Secretaries. DESCRIPTION Everyone in a professional role will eventually have to write a report.  A report is a sharp, concise document that is written for a particular purpose and audience. In a simple language it means: this is what I did and this is what it means. It generally sets out and analyses...
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DEVELOPING AND DELIVERING EXCELLENT PRESENTATIONS

TARGETED AUDIENCE: Everyone who needs to develop their presentation skills, speak in front of groups or sell ideas to others. DESCRIPTION A presentation is a means of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing team. The main aim of presenting is to persuade people to act in response to your message. In order to...
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EXCELLENT TRAINER DEVELOPMENT INTENSIVE

TARGETED AUDIENCE: Training Officers, Facilitators, anyone who intends to become a trainer. DESCRIPTION Training is the process of teaching, or developing oneself or others, on any knowledge and skill that relate to specific useful competencies. Training has specific goals of improving one’s capability, capacity, productivity and performance. This program is designed to expose participants to...
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UNDERSTANDING THE MANAGERS’S ROLE IN SUCCESSION PLANNING

TARGET AUDIENCE: Top management staff who must participate in the organization’s succession program DESCRIPTION This program is intended to improve manager’s ability to contribute to an organization’s succession planning process. Succession Planning contributes to an organization’s continued survival and success by ensuring that replacements have been prepared to fill key vacancies on...
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TIME MANAGEMENT TRAINING

TARGET AUDIENCE: All Employees DESCRIPTION Time Management is the act or process of planning and exercising conscious control over the amount of time spent on specific activity, mainly to increase effectiveness and efficiency. It is a key aspect of self-management. Misuse or loss of time is a key contributor to lack of effectiveness and poor performance.  This program introduces time...
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ESSENTIAL SKILS FOR EFFECTIVE TEAM WORK

TARGET AUDIENCE: New managers, Team Leaders and professionals in roles of Team Leadership DESCRIPTION Collaboration between employees or groups of employees is key to high performance.  Team Building is key to developing a culture of collaboration.  Team building is the process of bringing together a group of contributing employees into a cohesive team. An effective...
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SETTING UP A SYSTEMATIC SUCCESSION PROGRAM

TARGET AUDIENCE: Top Management staff who must lead and implement succession planning for their organization. DESCRIPTION This program is intended to provide a hands-on approach to developing and setting up a Succession Program for an organization. It is about filling the organization’s staffing pipeline and building internal strength. Succession Planning contributes to an organization’s...
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