BECOMING A HIGH PERFORMING CUSTOMER SERVICE PROFESSIONAL

TARGET AUDIENCE: Customer Service Staff and Individual employees in auxiliary functions DESCRIPTIONKnowing how to provide effective customer service is one of the fundamental recipes for growing and sustaining businesses or ensuring organizational impact. Good customer service entails delivering quality services and resolving customer/consumer issues in a polite and friendly manner. The way...
Read More

EFFECTIVE BUSINESS WRITING SKILLS

TARGET AUDIENCE: Employees needing to improve their writing ability or refresh their current knowledge DESCRIPTION In the modern business world, having the skill to write clear, concise and professional basic business documents is of great importance. It creates a great impression and differentiates one from the rest. This course is designed to significantly improve individual’s ability to...
Read More

THE NUTS AND BOLTS OF WRITING REPORTS

TARGET AUDIENCE: Managers, Training Officers, Personnel Officers, Supervisors and Secretaries. DESCRIPTION Everyone in a professional role will eventually have to write a report.  A report is a sharp, concise document that is written for a particular purpose and audience. In a simple language it means: this is what I did and this is what it means. It generally sets out and analyses...
Read More

DEVELOPING AND DELIVERING EXCELLENT PRESENTATIONS

TARGETED AUDIENCE: Everyone who needs to develop their presentation skills, speak in front of groups or sell ideas to others. DESCRIPTION A presentation is a means of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing team. The main aim of presenting is to persuade people to act in response to your message. In order to...
Read More

EXCELLENT TRAINER DEVELOPMENT INTENSIVE

TARGETED AUDIENCE: Training Officers, Facilitators, anyone who intends to become a trainer. DESCRIPTION Training is the process of teaching, or developing oneself or others, on any knowledge and skill that relate to specific useful competencies. Training has specific goals of improving one’s capability, capacity, productivity and performance. This program is designed to expose participants to...
Read More
Top