BECOMING AN EFFECTIVE MID-LEVEL MANAGER (ACHIEVING RESULTS WITHOUT AUTHORITY)

TARGET AUDIENCE: Managers, Supervisors, Team Leaders, Project Managers

DESCRIPTION

The Mid-Level Manager’s predicament is getting things done in an organization where he/she lacks the formal power and authority though he/she has the responsibility. Mid-level managers often have to rely on interpersonal relations more than their knowledge or technical competence because managing people at this level is about influence. Cultivating positive influence, cooperation and negotiation skills are essential in mid-level management.

This program is designed to train participants on the principles, strategies, and the key elements essential to influence others from middle management

TRAINING OBJECTIVES

  • Get to know own leadership style, learn to quickly recognize the style of others, and adjust own style to the preference of the other person
  • Decide own personal power base
  •  Ascertain the essentials of exchange and mutuality
  •  Develop and apply persuasion skills
  •  Identify the basic steps of negotiation.

LEARNING OUTCOMES

After attending this workshop, participants will be able to:

  • Negotiate the relationships in middle management
  • Develop and apply effective  persuasion skills
  • Influence others in  the absence of formal authority
  • Pinpoint numerous negotiating methods that promote successful outcomes
CURRICULUM
DAY ONE
understanding your personal power
Personal power behaviors
Attributes of effective/ineffective influencers
Influencing strategies
DAY TWO
Identifying people you need to influence
Influencing process
the personal power model
Fundamentals of exchange and mutuality
A new conceptual model of influence
DAY THREE
The Key components to persuasion: discovery, preparation and dialogue
Credibility, logic and emotion in the persuasion process
Listening techniques to gain understanding of your audience
DAY FOUR
Characteristics of an excellent negotiator
Basic principles of negotiation
Negotiation step and process
putting it all together: influence, persuasion and negotiation

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