TARGET AUDIENCE: Heads of Organizations, Directors of Human resources, Head of Departments & Units

DESCRIPTION

Supervision is a key management activity that is essential to ensuring that work outputs meet performance levels. The supervisor oversees the activities and responsibilities of employees that are within his/her area of responsibility. Though the Supervisor does not directly perform the work duties of the “Supervisee”, he is directly responsible for ensuring that the employee performs his duties and achieves his performance goals.

This program is designed to equip participants with the specific knowledge and skills needed to achieve high performance as a supervisor.  Attendees will develop critical skills like ability to communicate effectively, solve problem, lead and manage people, plan work, motivate employee and delegate task effectively and confidently.

TRAINING OBJECTIVES

• Present the role of the Supervisor in achieving organizational performance.  
• Equip participant with knowledge and skills needed for effective supervision
• Help participants understand work planning d communication
• Teach skills needed to influence and motivate others 
• Present strategies for managing people effectively
• Present models and approaches to Problem-solving

LEARNING OUTCOMES

After attending this workshop, participants will be able to:

• Develop a rounded view of the supervisor’s role
• Develop an appropriate leadership style
• Create work plans and allocate resources
• Delegate tasks successfully
• Deal with conflict and emotion
• Motivate, inspire and gain commitment from employees for higher productivity
• Coach and support individuals
• Conduct performance appraisals and provide feedback

CURRICULUM

DAY ONE : INTRODUCTION TO SUPERVISION The role of supervision Different styles of supervision Attributes of effective supervision Barriers to effective supervision

DAY TWO : DELEGATION Principles of delegation Benefit and art of effective delegation Work schedule Why we tend not to delegate

DAY THREE : COMMUNICATION IN SUPERVISION Communication Methods of communication Role of communication in supervision COACHING IN SUPERVISION Coaching style The role of coaching Effective coaching practices Coaching and supporting

DAY FOUR : MOTIVATION Concept of motivation Impact of motivation Motivation and commitment Performance appraisal

DAY FIVE : LEADERSHIP IN SUPERVISION Leadership style and how to apply them Characteristics of effective leadership in supervision Supervision and leadership belief Problem solving Action Planning