ESSENTIAL SUPERVISORY SKILLS FOR MANAGERS AND SUPERVISORS

TARGET AUDIENCE: Heads of Organizations, Directors of Human resources, Head of Departments & Units

DESCRIPTION

Supervision is a key management activity that is essential to ensuring that work outputs meet performance levels. The supervisor oversees the activities and responsibilities of employees that are within his/her area of responsibility. Though the Supervisor does not directly perform the work duties of the “Supervisee”, he is directly responsible for ensuring that the employee performs his duties and achieves his performance goals.

This program is designed to equip participants with the specific knowledge and skills needed to achieve high performance as a supervisor.  Attendees will develop critical skills like ability to communicate effectively, solve problem, lead and manage people, plan work, motivate employee and delegate task effectively and confidently.

TRAINING OBJECTIVES

  • Present the role of the Supervisor in achieving organizational performance.  
  • Equip participant with knowledge and skills needed for effective supervision
  • Help participants understand work planning d communication
  • Teach skills needed to influence and motivate others 
  • Present strategies for managing people effectively
  • Present models and approaches to Problem-solving

LEARNING OUTCOMES

After attending this workshop, participants will be able to:

  • Develop a rounded view of the supervisor’s role
  • Develop an appropriate leadership style
  • Create work plans and allocate resources
  • Delegate tasks successfully
  • Deal with conflict and emotion
  • Motivate, inspire and gain commitment from employees for higher productivity
  • Coach and support individuals
  • Conduct performance appraisals and provide feedback
CURRICULUM
DAY ONE : INTRODUCTION TO SUPERVISION
The role of supervision
Different styles of supervision
Attributes of effective supervision
Barriers to effective supervision
DAY TWO : DELEGATION
Principles of delegation
Benefit and art of effective delegation
Work schedule
Why we tend not to delegate
DAY THREE : COMMUNICATION IN SUPERVISION
Communication
Methods of communication
Role of communication in supervision
COACHING IN SUPERVISION
Coaching style
The role of coaching
Effective coaching practices
Coaching and supporting
DAY FOUR : MOTIVATION
Concept of motivation
Impact of motivation
Motivation and commitment
Performance appraisal
DAY FIVE : LEADERSHIP IN SUPERVISION
Leadership style and how to apply them
Characteristics of effective leadership in supervision
Supervision and leadership belief
Problem solving
Action Planning

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