ESSENTIALS OF PERFORMANCE MANAGEMENT

TARGET AUDIENCE: Heads of Organizations, Directors of Human Resources, Heads of Departments, & Units

DESCRIPTION

Performance management is a set of management activities that employees and managers engage in to ensure that organizational, departmental, unit, and individual goals are consistently being met in an effective and efficient manner. The various processes involve managers and employees setting goals, monitoring their achievement, and evaluating performance against the goals set at the beginning of the performance period. An effective performance management requires skills such as planning, monitoring, evaluating, rewarding and capacity development.

This program is design to equip participant with knowledge and skills for effective performance management that will utilize organizational resources to achieve mandate- critical result in effective and efficient manner.

TRAINING OBJECTIVES

  • Present theories and concepts of performance management
  • Teach the four key processes of Performance Management
  • Equip participant with knowledge and skills to manage employee performance effectively
  • Arm participant with techniques and strategies for performance appraisals
  • Present strategies for rewarding performance

LEARNING OUTCOMES

After attending this workshop, participants will be able to:

  • Have a clear understanding of performance management systems and implementation steps
  • Be able to set clear expectations and measure individual performance objectively
  • Identify and employ corrective action techniques to enhance performance and motivate under-performing team members
CURRICULUM
DAY ONE : THE PRINCIPLES OF PERFORMANCE MANAGEMENT
Principles and benefits of an effective framework
Performance management strategies and techniques
Performance management cycle and purpose of the annual performance review
The root causes of poor performance 
DAY TWO : SETTING PERFORMANCE MEASURES  
Characteristics of objective and goal
Objective and goal setting process
Setting and communicating performance objectives
Key performance indicator
How to develop an indicator that effectively identify progress towards result
DAY THREE : COMMUNICATION IN SUPERVISION PRINCINPLES OF EFFECTIVE PERFORMANCE MONITORING
Principles of performance monitoring
Monitoring Techniques
Correcting Performance
Holding Performance Assessment Meeting
DAY FOUR : PERFORMANCE APPRAISALS
Understand performance appraisal
Importance of performance appraisal
Methods and process of performance appraisal
Principle of effective performance appraisal
Organizational performance appraisal process
When to appraise performance
DAY FIVE : REWARDING PERFORMANCE
Concept of rewarding
Types of rewards
Linking performance to rewards
Setting Criteria for rewarding performance
CAPACITY DEVELOPMENT Impact of capacity building
Approaches to capacity building
Identification of capacity gaps
Carrying out training needs assessment to meet capacity gaps
Optimizing the training budget

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