TARGET AUDIENCE: Heads of Organizations, Directors of Human Resources, Heads of Departments, & Units

DESCRIPTION

Performance management is a set of management activities that employees and managers engage in to ensure that organizational, departmental, unit, and individual goals are consistently being met in an effective and efficient manner. The various processes involve managers and employees setting goals, monitoring their achievement, and evaluating performance against the goals set at the beginning of the performance period. An effective performance management requires skills such as planning, monitoring, evaluating, rewarding and capacity development.

This program is design to equip participant with knowledge and skills for effective performance management that will utilize organizational resources to achieve mandate- critical result in effective and efficient manner.

TRAINING OBJECTIVES

• Present theories and concepts of performance management
• Teach the four key processes of Performance Management
• Equip participant with knowledge and skills to manage employee performance effectively
• Arm participant with techniques and strategies for performance appraisals
• Present strategies for rewarding performance

LEARNING OUTCOMES

After attending this workshop, participants will be able to:

• Have a clear understanding of performance management systems and implementation steps
• Be able to set clear expectations and measure individual performance objectively
• Identify and employ corrective action techniques to enhance performance and motivate under-performing team members

CURRICULUM

DAY ONE : THE PRINCIPLES OF PERFORMANCE MANAGEMENT Principles and benefits of an effective framework Performance management strategies and techniques Performance management cycle and purpose of the annual performance review The root causes of poor performance

DAY TWO : SETTING PERFORMANCE MEASURES   Characteristics of objective and goal Objective and goal setting process Setting and communicating performance objectives Key performance indicator How to develop an indicator that effectively identify progress towards result

DAY THREE : COMMUNICATION IN SUPERVISION PRINCINPLES OF EFFECTIVE PERFORMANCE MONITORING Principles of performance monitoring Monitoring Techniques Correcting Performance Holding Performance Assessment Meeting

DAY FOUR : PERFORMANCE APPRAISALS Understand performance appraisal Importance of performance appraisal Methods and process of performance appraisal Principle of effective performance appraisal Organizational performance appraisal process When to appraise performance

DAY FIVE : REWARDING PERFORMANCE Concept of rewarding Types of rewards Linking performance to rewards Setting Criteria for rewarding performance CAPACITY DEVELOPMENT Impact of capacity building Approaches to capacity building Identification of capacity gaps Carrying out training needs assessment to meet capacity gaps Optimizing the training budget